Cancellation Policy

Please note by booking an appointment with The Spa Cabin you are automatically agreeing to our policies.

Cancellations

Please note we hold a strict 48 hours cancellation policy, if this is not adhered to you may incur a charge of the total treatment price.
If you need to cancel or reschedule an appointment please give at least 48 hours’ notice. We will be happy to change or cancel any appointments up until 48 hours before. Cancellations should be made by calling or texting us directly on 07983599043 only!
Please do not use other means social media messages or computer reminder text numbers as these messages do not get seen quickly enough.

Cancellations or appointment movements made within 48 hours requires 50% of the treatment price
Cancellations or appointment movements made within 24 hours and ‘no shows’ requires 100% of the treatment price.
Any changes on the day to reduce the treatments booked once arrived for that appointment requires 100% of the treatment price as is classed as less than 24 hours’ notice.

Payment will be required before a new booking can be made.
We reserve the right to refuse or cancel future appointments at the salon if appointments are continuously missed/ changed without notice.

Late Arrivals

Please note we hold a strict punctuality policy, all allocated appointments must begin and end at the scheduled time so that the next client will not be delayed. If you do not attend or are more than 15 minutes late and we do not have adequate time to complete your full treatment /treatments booked to the highest standard or to clean between clients you may be turned away and you will be required to pay 100 % of the treatments that were booked.