Privacy Policy
About us
In this privacy policy references to ‘we’ or ‘us’ refer to The Spa Cabin. This policy will explain what information we collect about you and how we use it.
At The Spa Cabin we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the best possible service for our clients. We take privacy seriously and at any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 8 years.
For transparency, listed are the business services we provide and how each service uses the information we collect.
Beauty related services
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred nail polish colour, eyelash tint colour, how you like your drinks and who your favourite therapists are. We consider you have provided consent for us to store personally identifying information and information about your services based on you receiving services from us. Depending on the particular service/s we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.
Appointment confirmations & reminders
We will contact you via email or Text to confirm appointments made and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt out at any time.
Appointment ratings & Reviews
After visiting us we may send you an email or test asking you to rate our services and provide feedback. We consider your having received services as consent to undertake this activity but, if you want, you may opt out at any time.
Marketing
We will not undertake phone, mail, email or Text marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday and other special days like Valentine’s Day and Christmas. You may opt out of receiving marketing material at any time.
Data processors & data locations
We use numerous leading software solutions within our business to provide the services listed above. These software solutions act as data processors and store and process data in numerous locations outside our business premise.
Contact & Complaints
You may contact us via email at thespacabin@hotmail.co.uk:
- Discuss our privacy policy.
- Request information we have stored about you.
- Request we remove all identifying information about you.
- Make a complaint.